---
updatedAt: 2025-03-06T22:56:02.000Z
agentTools:
  projectIndex: https://docs.api.appfollow.io/llms.txt
---

# Common Error Codes

If you need help with any of these errors, please don't hesitate to contact our [support team](https://appfollow.io/contact).

| Error Message                       | Description                                                                                                                                                                  |
| ----------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Bad Parameter                       | One of the parameters in your request is invalid. For example, the ext\_id of your app is invalid.                                                                           |
| Invalid Country/Date                | Our API uses the ISO 3166 format for countries (two-letter country code) and the ISO 8601 (year-month-day) format for dates.                                                 |
| Access Denied                       | Please check that your account has access to the API method you are trying to use and that the API token has the necessary permissions.                                      |
| 429 Error                           | Too many API requests for the time period. Our current limit is 1000 API requests per hour.                                                                                  |
| Timeout Errors                      | This can happen when the request you are trying to make is too big. Please try to limit your request to a shorter date range.                                                |
| Invalid API Token                   | The API token doesn't have the required permissions or the token no longer exists.                                                                                           |
| Not enough API Credits              | Your account doesn't have the required number of credits to make the request.                                                                                                |
| Internal Server Error               | Problems with the API endpoint or a problem in the API request itself. Please check that all parameters are correct and also take a look at our Status page for any outages. |
| Access Denied for app or collection | You are trying to access data for an app and/or a workspace that you don't have access to.                                                                                   |
| \*Integration Not Found             | Your account doesn't have the required integration for the request (eg: ASO integration, Search ads integration etc.)                                                        |
| \*Integration Error                 | One of your integrations between AppFollow and your app's store is not working correctly.                                                                                    |